FAQ

Shipping
  • When will my item arrive?
    Depending on the item you purchase and if the item is in stock the delivery time should be noted in the product description. All our vendors offer different shipping delivery times.
  • Do you offer same-day delivery?
    If you are located within the GTA area we can ship the product via courier for an additional fee.
Payment
  • Which payment methods can I use?
    We accept all forms of payment.
  • Can I purchase gift vouchers?
    At this time we do not have a set gift voucher system in place, but we do hope so in the near future.
Returns & Refunds
Erin Tracy Return Policy
If you are not 100% satisfied with your purchase, you may return or exchange your item within two weeks of having received it. Simply email our customer service department at sales@erintracy.ca for a return authorization number (RA#). Provided that the item is unused and in original condition and that an RA# has been obtained (Packages without an RA# cannot be accepted), you will be credited in full. However, all shipping costs, initial as well as return, will be the customer’s responsibility. Purchases of sale, special and customized items are final and cannot be returned.Although we check all merchandise for defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon arrival to make sure it is free of any defects. Goods damaged due to the buyer’s negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer.

Merchandise should be shipped to: Erin Tracy 1179 King street west suite 018
Toronto Ontario M6K 3C5 / In your return package, please include a copy of your receipt with a written reason for the return.
Foxhat Return Policy
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 10 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.
To initiate a return, please e-mail us directly at info@foxhat.ca. *Note: Discounted items are final and cannot be returned or exchanged. Returns are paid for by the customer through the carrier of choice. Returned items must have no visible signs of wear or use.
Mellah Return Policy
We accept full returns, less any shipping/insurance costs, on all rugs within 7 days of purchase as long as the item(s) is returned in the same condition it was received. After 7 days, returns will be refunded in store credit. Unfortunately we cannot accept returns after 21 days.
Po Derma Return Policy
No Returns.
Namesake Return Policy
Please contact info@bythenamesake.com for refund inquiries.
Studio Watson Return Policy
Coming soon.
Miljours Studio X Alphabet Return Policy
Coming soon.
Lorraine Tuson Return Policy
Coming soon.
OkayOK Return Policy
We hope that you truly love your purchase from okayok.ca. However, if you would like to return an item, please email us within 5 days of receiving your order. Returned merchandise must arrive back at OKAYOK no more than 20 days after initial order date. All returns must be in 100% new condition, unworn with all original tags in place. Please ensure the clothing is packaged safely, as we cannot accept damaged returns. You can select an exchange or store credit for the value of your returned item. Since many of our items are made after receiving your order- we have a no refunds policy.
Aurum Return Policy
Please send us an email (customercare@aurumskincare.ca) with any concerns about your purchase. We will work together to ensure you enjoy your experience with our products and us as a company.  Depending on the nature of the concern, we may offer a refund, replacement or store credit. Please note, you may be required to ship the product back to Aurum at your cost.
Eluo Return Policy
Orders ship 2-5 business days from when the order was placed. Orders are shipped via Canada Post or USPS. Once your order is shipped you will receive an email confirmation with tracking details.

Due to the nature of the product we cannot accept returns or exchanges. We want you to enjoy your .eluo. beauty experience. Your satisfaction and happiness is important to us. Please contact info@eluobeauty.ca with feedback and we will do our best to make you happy.

DAMAGES
We do our best to ensure that our products are packaged to prevent damages. In the rare event that your product arrives damaged, please contact info@eluobeauty.ca with your order # and a photo of the damage as soon as possible.

DISCLAIMER
After orders leave the studio, .eluo. is not responsible for the loss of a parcel, delivery errors or damaged parcels. Please ensure your shipping information is up to date before finalizing your order, .eluo. is not responsible for incorrect shipping addresses.
Please note that .eluo. is not responsible for any customs charges, duties or taxes incurred for US or International orders. Packages will be marked at full value in accordance with the law.
Fort Kids Return Policy
If for some reason your purchase does not meet expectations, we are willing to authorize an exchange, refund or provide an online credit once we have received the item(s) back. Please note exchange requests must be made within 30 days of receiving your online order. To do an exchange, please send an email to info@fort-kids.com – include your invoice number and the reason for your exchange request. Please note we do not provide return shipping labels, you are responsible for the cost of mailing the items back to us but we will cover the cost to ship out replacement items in the case of an exchange. All items returned must be in re-saleable condition (unworn, unwashed) with the tags attached and the original packing slip/receipt.
Bram D'Hoest Woodwork Return Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sonja Lee Return Policy
All purchases may be returned within 90 days. The items must be unworn, unwashed, and undamaged.

For refunds we deduct $15 to cover shipping and restocking. Refunds may only be issued to the credit card or PayPal account used to make the original purchase. Please note: All returns coming from outside Canada need to be labeled as a return with country of origin listed as Canada. The last sentence there is VERY important. We will not accept any returns with duties associated with them.
LOU Return Policy
Coming soon.
Eve Gravel Return Policy
If you would like to return an item you ordered for the following reasons (wrong size,
wrong item, or satisfaction issues), simply contact us and return it within 7 days after
receiving to arrange for an exchange or a credit, case dependent. Please note that no
refund will be issued.

Contact us as soon as possible by email (info@evegravel.com ) to facilitate the return
process. Please include your name, invoice number and the reason of the return. Upon
reception of a return authorization number, you may return the merchandise to the
following address: Eve Gravel, 5425 avenue Casgrain, Suite 801A, Montréal QC, H2T 1X6.

Credit or exchange will be processed within 3-5 business days upon reception of the
merchandise at the Eve Gravel workshop. Please note that shipping fees are not
refundable. The client is responsible for all costs related to returned merchandise
transportation, except in the case of a mistake on our part. In that case, a credit note to
cover the entire cost of shipping will be issued. Our credit notes have no expiry date, you are free to use them whenever you want, on the item (s) of your choice.
Every item is carefully inspected before shipping. Items cannot be returned if worn
(except for fitting), damaged, or if labels have been removed. They must be returned in
a suitable condition for resale.

Important: Our customer service department will reply to all requests within 3 business
days with instructions about our returns and exchange policy. If you have not received a
reply within 3 business days of your request or if you have any other questions
regarding your return, please contact us at info@evegravel.com or 514-490-4250.
String Theory Return Policy
We want all our customers to receive a high quality item that they will love and enjoy. All items purchased on our site, unless clearly labeled otherwise can be returned for up to 30 days after purchase. If you are not satisfied for any reason, or if the scarf or shawl is faulty or flawed, no worries – get in touch with us via our return form and we’ll sort out an exchange or refund straight away. When we receive the item, we will refund the value of the piece excluding original freight charges.

If an exchange is necessary for a different size, style or color we would be happy to issue a refund, but would request that you purchase the desired item through the website as a separate transaction. Simply Initiate your exchange here. Note that discounted items and Supersymmetry scarves are final sale.

We want to make the return process as easy as possible for you. When returning the item to us, please include your full name, billing/shipping address, order number and email address. If you’re exchanging your purchase for a new item, please let us know the new item you would like–style, size and color.
Heirloom Hats Return Policy
As all of our hats are hand made to fit your heads measurements, we do not offer exchanges or refunds. However, if your hat is damaged through transportation, we will gladly send you another one of the same model/size/color, and cover shipping costs. In order to do so, you will need to contact us by e-mail, prior to sending your hat back, and provide a proof of shipping within 7 business days from receiving your hat. Shipping Policies.* All of our items ship from Montreal Canada, to anywhere in Canada and the U.S. For international orders, please contact us at contact@heirloomhats.com with your shipping address in order to get a quote prior to your purchase.All of our items are made to order. Please allow up to 3-4 business days before your hat is ready to ship.

*IMPORTANT*  
We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches it's destination country. These charges must be paid by the recipient of the parcel. This applies only to international and U.S. orders. In general, international shipments aren’t a problem, however, packages can get stuck in customs sometimes for days, sometimes longer. We apologize ahead of time for any delays caused by your item(s) being stuck at customs, as these are situations we have no control over.
Mary Ratcliffe Return Policy
Coming soon.
Goye Return Policy
Each piece is hande made and unique! I hope you enjoy it! Each piece is carefully wrap. Please contact me within 3 days if your piece was broken during shipping. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please contact me within 7 days if you would like to return your piece.
Wonder & Story Return Policy
I want you to love your artwork! Artwork can be exchanged for a credit towards another artwork, for the full amount, minus any delivery/shipping costs, as long as: The collector notifies me within five (5) days of receiving the artwork, in writing, that they wish to return the artwork. Please notify me immediately of any shipping damage! The artwork must be returned in its original packaging, in the same condition as when it was shipped. Be sure to unpack the artwork carefully, just in case. When in doubt, talk to me, we can work it out. Also, I’m available for any pre-order questions you may have, please reach out!
Payments
  • Which payment methods can I use?
    Our provider is Swipe and we accept all payment options provided and offered through this payment system.
  • How do I package an item for return?
    Please carefully rewrap the item in the package that arrived with your item. Please ship back to the seller.

Still have questions?

Speak to our friendly team.

Get in touch